AASOOD Family

Customer Experience Team

Our communication core with consumers

Our goal is to support and improve the purchasing process.

 

 

 

 

AASOOD Family

Customer Experience Team

Creating internal and external functional strategies and implementing them.

Our mission is creating brand identity and developing services across the country.

Customer Experience Team so far …

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The average Basket of customers Monthly

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Distribution and broadcasting to more than 300 different cities of the country

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Collaborating with more than 10340 colleagues

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Making more than 60 outgoing calls daily

How activities start and proceed in Sales & Customer Experience unit

  • Training human resources to increase the number of outgoing calls
  • Training human resources to bring back lost customers
  • Diagnosing possible problems in the sales process and helping to solve them
  • Find and provide personalized answers to different customers
  • Manage incoming and outgoing customer calls
  • Identifying customer needs, providing solutions and solving customer problems
  • Providing suggestions for complementary sales
  • Set sales goals and KPI's
  • CRM implementation
  • Implementation of NPS and CSAT index
  • Implementation of RFM sales technique
  • Implementation of customer complaint management process
  • Manage special customers accounts
  • Planning to receive more incoming calls

How activities start and proceed in Sales & Customer Experience unit

  • Training human resources to increase the number of outgoing calls
  • Training human resources to bring back lost customers
  • Diagnosing possible problems in the sales process and helping to solve them
  • Find and provide personalized answers to different customers
  • Manage incoming and outgoing customer calls
  • Identifying customer needs, providing solutions and solving customer problems
  • Providing suggestions for complementary sales
  • Set sales goals and KPI's
  • CRM implementation
  • Implementation of NPS and CSAT index
  • Implementation of RFM sales technique
  • Implementation of customer complaint management process
  • Manage special customers accounts
  • Planning to receive more incoming calls

Career Roadmap For Sales & Customer Experience Unit

Career Roadmap For Sales & Customer Experience Unit

Introducing the team

Mateen Bagharpour

Sales Manager

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour

Sales Manager

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour

Sales Manager

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour

Sales Manager

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour

Sales Manager

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour

Sales Manager

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour

Sales Manager

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour

Sales Manager

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mission and Vision

  • Increase the amount of Sales
  • Increase customers satisfaction
  • Increasing the number of customers
  • Increase sales of special customers
  • Increasing the number of first purchase customers

Mission and Vision

  • Increase the amount of Sales
  • Increase customers satisfaction
  • Increasing the number of customers
  • Increase sales of special customers
  • Increasing the number of first purchase customers

Skills required for Customer Experience Team

Soft Skills

Hard Skills

  • Ability to manage customer ambiguities
  • Being creative in solving customer issues and problems
  • Ability to listen and understand customers' problems and criticisms
  • Be optimistic
  • Ability to manage time
  • Having the team work spirit
  • Controlling customer complaints or problems
  • Having experience in planning, implementing and managing educational workshops
  • Familiar with sales terminals
  • Familiar with outgoing call management
  • Familiar and interested in the world of digital goods
  • The ability to set sales targets and achieve them

Skills required for Customer Experience Team

Soft Skills

  • Ability to manage customer ambiguities
  • Being creative in solving customer issues and problems
  • Ability to listen and understand customers' problems and criticisms
  • Be optimistic
  • Ability to manage time
  • Having the team work spirit

Hard Skills

  • Controlling customer complaints or problems
  • Having experience in planning, implementing and managing educational workshops
  • Familiar with sales terminals
  • Familiar with outgoing call management
  • Familiar and interested in the world of digital goods
  • The ability to set sales targets and achieve them