Customer Experience Team so far …
The average Basket of customers Monthly
Distribution and broadcasting to more than 300 different cities of the country
Collaborating with more than 10340 colleagues
Making more than 60 outgoing calls daily
How activities start and proceed in Sales & Customer Experience unit
- Training human resources to increase the number of outgoing calls
- Training human resources to bring back lost customers
- Diagnosing possible problems in the sales process and helping to solve them
- Find and provide personalized answers to different customers
- Manage incoming and outgoing customer calls
- Identifying customer needs, providing solutions and solving customer problems
- Providing suggestions for complementary sales
- Set sales goals and KPI's
- CRM implementation
- Implementation of NPS and CSAT index
- Implementation of RFM sales technique
- Implementation of customer complaint management process
- Manage special customers accounts
- Planning to receive more incoming calls
How activities start and proceed in Sales & Customer Experience unit
- Training human resources to increase the number of outgoing calls
- Training human resources to bring back lost customers
- Diagnosing possible problems in the sales process and helping to solve them
- Find and provide personalized answers to different customers
- Manage incoming and outgoing customer calls
- Identifying customer needs, providing solutions and solving customer problems
- Providing suggestions for complementary sales
- Set sales goals and KPI's
- CRM implementation
- Implementation of NPS and CSAT index
- Implementation of RFM sales technique
- Implementation of customer complaint management process
- Manage special customers accounts
- Planning to receive more incoming calls
Career Roadmap For Sales & Customer Experience Unit

Career Roadmap For Sales & Customer Experience Unit

Introducing the team

Mateen Bagharpour
Sales Manager
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Mateen Bagharpour
Sales Manager
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour
Sales Manager
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour
Sales Manager
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour
Sales Manager
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour
Sales Manager
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour
Sales Manager
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Mateen Bagharpour
Sales Manager
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Mission and Vision
- Increase the amount of Sales
- Increase customers satisfaction
- Increasing the number of customers
- Increase sales of special customers
- Increasing the number of first purchase customers
Mission and Vision
- Increase the amount of Sales
- Increase customers satisfaction
- Increasing the number of customers
- Increase sales of special customers
- Increasing the number of first purchase customers
Skills required for Customer Experience Team
Soft Skills
Hard Skills
- Ability to manage customer ambiguities
- Being creative in solving customer issues and problems
- Ability to listen and understand customers' problems and criticisms
- Be optimistic
- Ability to manage time
- Having the team work spirit
- Controlling customer complaints or problems
- Having experience in planning, implementing and managing educational workshops
- Familiar with sales terminals
- Familiar with outgoing call management
- Familiar and interested in the world of digital goods
- The ability to set sales targets and achieve them
Skills required for Customer Experience Team
Soft Skills
- Ability to manage customer ambiguities
- Being creative in solving customer issues and problems
- Ability to listen and understand customers' problems and criticisms
- Be optimistic
- Ability to manage time
- Having the team work spirit
Hard Skills
- Controlling customer complaints or problems
- Having experience in planning, implementing and managing educational workshops
- Familiar with sales terminals
- Familiar with outgoing call management
- Familiar and interested in the world of digital goods
- The ability to set sales targets and achieve them